Can't find the fragrance you're looking for?

At The Bakhoor house, we believe you shouldn't have to settle for what's currently in stock.

Our Pre-Order Service allows you to request selected Arabian perfumes, oud, bakhoor and fragrance products that are not currently available in our catalogue. We source your requested item from our trusted suppliers and bring it to you in Kenya.

✨ HOW IT WORKS

1. FIND YOUR FRAGRANCE

Browse our Pre-Order Collection or contact us if you're looking for a specific fragrance, brand, oud or bakhoor product that isn't listed.

You can request products from brands we don't currently have in stock, subject to availability from our suppliers.

2. PLACE YOUR PRE-ORDER

Once you've selected your item, place your pre-order through our website or contact us for assistance.

For products that require special sourcing, we may confirm the product's availability and final price with you before your order is processed.

3. WE SOURCE IT FOR YOU

Once your pre-order is confirmed, we arrange for your product to be sourced from our suppliers.

Pre-order processing and sourcing takes approximately 5–7 days.

Please note that this timeframe is an estimate and may vary depending on supplier availability, shipping schedules and circumstances outside our control.

4. YOUR ORDER ARRIVES

Once your item has arrived and is ready for delivery, we will contact you and arrange delivery to your preferred location.

Your order will then be delivered according to our standard delivery terms.

⏳ PRE-ORDER TIMELINE

Estimated sourcing time: 5–7 days

This period begins once your pre-order has been confirmed and payment requirements have been fulfilled.

The 5–7 day period refers to the estimated time required to source and receive your item. It does not necessarily include the final delivery time to your address.

For Nairobi customers, delivery will be arranged once the item is received.

For customers outside Nairobi, our standard nationwide delivery timeframe will apply after the item arrives.

💳 PAYMENT

Pre-order items may require full payment or a deposit, depending on the product and order.

Any applicable payment requirement will be communicated before your pre-order is confirmed.

Because pre-order items are sourced specifically for you, orders cannot be treated in the same way as regular in-stock purchases.

Please make sure you are certain about your selection before placing your order.

📦 CAN I ORDER SOMETHING THAT ISN'T ON THE WEBSITE?

Yes!

That's one of the benefits of our Pre-Order Service.

If you have a particular:

• Arabian perfume

• Oud

• Bakhoor

• Attar

• Perfume oil

• Home fragrance

• Fragrance gift set

• or another Middle Eastern fragrance product

in mind, contact us and we'll check whether we can source it for you.

Simply send us:

Product name + Brand + Size (if applicable)

We'll check availability and get back to you with the details.

🌍 WHERE DO WE SOURCE FROM?

We work with suppliers of Arabian and Middle Eastern fragrances, primarily sourcing products from the UAE and other trusted fragrance markets.

Product availability can vary, so we cannot guarantee that every requested item will be available.

If we are unable to source your requested product, we will let you know.

⚠️ IMPORTANT TO KNOW

Pre-order items are different from in-stock items.

When you place a pre-order, you are requesting that we specifically source an item for you.

Therefore:

• Please allow 5–7 days for sourcing and arrival.

• The estimated timeframe may occasionally be longer due to supplier availability, shipping delays or other circumstances beyond our control.

• Products are subject to availability.

• We will contact you if there is an unexpected delay or if your requested product becomes unavailable.

• Delivery time begins after your item has arrived and is ready for dispatch.

• If your order contains both in-stock and pre-order items, your order may be held and shipped together once the pre-order item arrives.

🛍️ PRE-ORDER + IN-STOCK ITEMS

If you purchase an in-stock product together with a pre-order product, we will generally ship the items together once your pre-order arrives.

If you would prefer to receive your in-stock items immediately, please contact us so we can advise you on the available delivery options.

Additional delivery charges may apply if separate deliveries are requested.

🎁 PRE-ORDERS FOR EVENTS & SPECIAL OCCASIONS

Ordering for a:

Wedding • Nikah • Bridal Shower • Birthday • Corporate Event • Gift

We recommend placing your pre-order well in advance of your event date.

While our standard sourcing period is approximately 5–7 days, we recommend allowing additional time for larger quantities, custom packaging, special requests or unexpected supplier/shipping delays.

For event orders, please contact us before placing your order so we can confirm availability and the appropriate timeline.

🔎 LOOKING FOR SOMETHING?

Can't find the fragrance you're looking for?

LET US FIND IT FOR YOU.

Send us the name of the product or fragrance you're searching for and we'll check our sourcing options.

[REQUEST A PRE-ORDER]

THE BAKHOOR HOUSE

Arabian fragrance • Oud • Bakhoor • Experiences