Shipping Policy

Last updated: August 13, 2026

At thebakhoorhouse, we are committed to making your shopping experience as smooth as possible. Please read our shipping information below to understand our processing and delivery timelines.

1. Nairobi Delivery

For items that are available in our catalogue, we offer same-day delivery within Nairobi.

Orders placed early enough during the day may be dispatched for same-day delivery. Delivery times may vary depending on your location, traffic, weather, and courier availability.

2. Delivery Outside Nairobi – Within Kenya

For orders being delivered outside Nairobi but within Kenya, delivery typically takes 24–48 hours after your order has been processed and dispatched.

Delivery times may vary depending on your location and the courier service used.

3. International Delivery – Worldwide

We offer worldwide shipping through DHL.

International delivery generally takes approximately 4–8 days. Please note that this is an estimated timeframe and is not a guaranteed delivery period. Delivery times may vary due to customs clearance, destination-country regulations, weather, courier delays, or other circumstances beyond our control.

All international orders will receive a tracking number, allowing you to monitor your shipment throughout the delivery process.

Customers are responsible for any customs duties, import taxes, or other charges that may be imposed by their destination country.

4. Pre-Order Items

For items purchased on pre-order, please allow 3–4 days for processing before the item is ready for dispatch.

Once the pre-order item has arrived at our dispatch location, the normal delivery timeframe for your area will apply.

For example:

• Nairobi: Same-day delivery after processing

• Outside Nairobi within Kenya: 24–48 hours after processing

• International: Approximately 4–8 days after processing

Please note that these delivery times are estimates and may vary.

5. Orders Containing Catalogue & Pre-Order Items

If your order contains a combination of catalogue items and pre-order items, we will consolidate your order and dispatch it together once the pre-order item arrives at our dispatch location.

This means that catalogue items in the same order may be held until the pre-order item is ready, allowing us to ship your complete order together.

If you would prefer to receive your available catalogue items first, please contact us before placing your order so we can advise you on the available options and any additional delivery charges that may apply.

6. Order Processing

Orders containing catalogue items are processed for dispatch according to their availability.

Pre-order items require 3–4 days for processing before normal delivery timelines begin.

Orders placed on weekends or public holidays may be processed on the next business day.

7. Delivery Delays

While we do our best to meet the estimated delivery timelines above, delays may occasionally occur due to circumstances beyond our control, including:

• Courier delays

• Traffic and weather conditions

• Public holidays

• Customs clearance

• Incorrect or incomplete delivery information

• Destination-country regulations

• Other unforeseen circumstances

Estimated delivery times are therefore not guaranteed.

8. Incorrect Delivery Information

Please ensure that your name, phone number, delivery address, and other contact information are correct when placing your order.

We cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

9. Tracking

Tracking information will be provided for all international orders shipped through DHL.

For local orders, tracking or delivery updates may be provided depending on the courier service used.

If you experience any issues with your delivery, please contact us and we will do our best to assist you.

10. Contact Us

If you have any questions regarding shipping, delivery times, pre-orders, or your order, please contact thebakhoorhouse through the contact information provided on our website.

Thank you for shopping with thebakhoorhouse.

Perfume Bar Rental Terms & Conditions

Advance Booking:
Perfume Bar rental requests must be made 3–4 days in advance to allow sufficient time for customization, preparation, and delivery.

Delivery & Return:
The customer is responsible for both delivery and return transportation costs for the Perfume Bar. These charges will be communicated and agreed upon before the booking is confirmed.

Service Area:
The Perfume Bar rental service is currently available within Nairobi only. However, our other mini event collection items may be available for events outside Nairobi, subject to availability and delivery arrangements.

Security Deposit:
A refundable security deposit is required for every Perfume Bar rental. The deposit will be returned in full after the rental period provided that the Perfume Bar stand, fragrance bottles, and other rental equipment are returned without damage. Any damage may result in a deduction from the deposit.

On-Site Assistance:
To ensure a smooth and elevated experience, our staff member will be present at the event beside the Perfume Bar, wearing a customized uniform and assisting guests with handling, selecting, and serving the fragrances throughout the service.

Booking Confirmation:
A rental booking is only confirmed once the required payment and security deposit have been received. Availability is subject to the requested event date.